Customer Support

Because we understand how important instant information is to our customers, TermNet’s Customer Support Departments are ready to assist you with what you need, when you need it.

Client Services

Available for on-going account maintenance, whether the merchant needs to confirm a deposit amount or needs help in reconciling their merchant statement.

Technical Support

Available for continuous support of merchant POS hardware and software equipment. This staff of trained professionals is available to respond to any hardware / software questions you might have.

In-House Chargeback and Retrieval Handling

No merchant likes chargebacks! Chargebacks mean fees, research and frustration. We work to make this process easier on our merchants. Unlike most of our competitors, we don’t ACH our merchants for the chargeback and any related fees until research has been completed and a chargeback has been validated. Our chargeback department works to make sure your money stays with you!

In order to save you and your business valuable time, please refer to our helpful Frequently Asked Questions. If your question is not answered, please fill out our simple Contact Form or call our toll free number at 1-800-344-8472.